- What kind of support does pal provide for first-time usersWe offer comprehensive support including onboarding tutorials, user guides, and customer support to ensure a smooth transition and easy adoption of the platform for all users.
- How customizable is the pal platform for my podcast brandingpal allows you to customize your podcast’s presence on the app, including visual branding elements like logos and color schemes, to ensure your podcast's branding is consistent and engaging.
- What kind of support does pal offer to podcastersWe provide dedicated support to assist you with setup, technical issues, and guidance on best practices for podcasting. Our team is readily available to ensure your experience with pal is smooth and successful.
- Can I distribute my podcast to other platforms through palWhile pal primarily hosts and streams your content within its ecosystem, it allows for easy sharing of your podcast links to other platforms to widen your reach.
- How does pal handle content management for podcastspal features an intuitive content management system that allows you to easily upload, organize, and schedule your podcast episodes. You can also tag and categorize your content for better discoverability.
- Is there a limit to the number of podcasts I can host on palpal offers different plans to cater to your needs, from beginner podcasters to those with a large number of episodes. Each plan has its own specifications regarding the number of podcasts you can host.
- What kind of analytics does pal provide for podcastspal provides detailed analytics for your podcasts, including listener demographics, episode plays, download counts, and engagement metrics. These insights can help you understand your audience better and tailor your content to their preferences.
- Does pal offer tools for audience engagementAbsolutely. pal provides interactive tools like messaging and feedback forms, allowing you to engage directly with your audience, gather their feedback, and foster a community around your podcast.
- Can I migrate my existing podcasts to palYes, you can easily migrate your existing podcasts to pal. Our platform supports seamless integration and migration of your current episodes, ensuring a smooth transition for both you and your listeners.
- How can pal benefit podcasterspal offers podcasters a comprehensive platform for hosting, managing, and distributing their podcasts. Features include easy uploading, cloud archival, listener analytics, and options for monetizing content through in-app advertisements and subscriptions.
- Is there support available for setting up and using PALYes, we offer comprehensive support for setting up and using pal. Our team is available to assist you with onboarding, technical queries, and any other support you might need.
- Is it possible to integrate our existing website and social media with palAbsolutely. pal allows for seamless integration with your existing website and social media platforms, making it easy to synchronize content across all your digital channels.
- Who ultimately owns the data in the appOwnership of the data will remain with you. If you cancel with us, the option to download the data is available to you, prior to the app’s decommission.
- Can I monetize my podcast on palDefinitely. pal offers various monetization features such as in-app advertisements, sponsored content, and subscription models to help you generate revenue from your digital audience. There is a minimal loading fee to budget for with these campaigns.
- Will we need to hire additional staff to take care of the appNot necessarily. Your existing staff can be trained to navigate the content management system and will enjoy full comprehensive support from our Support Services Team. They will also receive guides and tools for easy reference.
- Is there a limit on push notificationsThere is no hard limit on the number of pushes you can send out. If usage exceeds the allocated limit in the plan you have purchased with us, then the excess will be billed to you.
- Can pal assist with design services to generate the App Design Assets for my brandWe can try to assist you at a fee, however, you might already have your company’s logo and other design requirements available in the format you prefer. We recommend that you share the design specifications with your designer and provide them to us in the required dimensions. This is an important requirement for building your application.
- Can I customise the app to match my brand's identity
Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.
- Are there any other fees
Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.
- Do I need a developer account
Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android.
- How does pal compare to WhatsappFirstly the pal app will belong to you! pal provides more insights, governance, archives, brand identity, community engagement, metrics, revenue opportunity, structure and coherency – all in one application with your branding.
- Can pal update our existing app instead of building a new appYes, we are able to replace your existing app with the pal app in the form of an app update, which is all the app user would see. The app will remain in your store account and therefore you would retain ownership of the app.
- Who is responsible for creating developer accounts
The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.
- Where can the public find my app for downloadingYour application will become discoverable on the Apple App Store, Google Play Store and Huawei App Gallery when ready and published for public consumption. The plan you purchase will determine which stores you intend to make your application available on.
- How long does it take for my app to be publicly published in the app storesThese milestones are an estimate and heavily reliant on timeous receipt of the app build requirements, creation of app store accounts and the store review processes, the latter being outside of our control.
- For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
- iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
- Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.
- Can pal Video streamYour YouTube account can be integrated as a tab/screen in the app with the YouTube API credentials. All videos uploaded to the YouTube channel will then also feature in the Video tab via the same feed and can be played from the application.
- Is Training available for the backend toolsAbsolutely! Online training can be arranged with our Customer Success team at a fee. There are also free How to guides available on the Content Management System.
