FAQ’s

To listen to podcasts:

1. Tap on the “Rewind” button at the bottom left of your screen. The podcast screen will appear

2. Scroll through the list of podcasts and press the play icon next to your chosen podcast to listen to it.

3. To search for a specific podcast, simply tap the magnifying glass icon at the top right of your screen. The search screen will appear.

4. Tap the arrow to choose from a list of categories. Or tap the magnifying glass and type in your desired podcast.

To share to podcasts:

1. Follow step one above and locate the podcast you wish to share.
2. Tap the sharable icon on the right side of the podcast.
3. Choose the app in which you would like to share the podcast and send.

1. Tap on the “Messages” tab in the navigation bar at the bottom of your screen.
2. Locate the relevant conversation/channel and tap on it.
3. At the bottom of your screen, you will see “Type a message.” Tap on it. Type your message. You can also send voice notes, images/videos, and documents in a conversation.
4. When you are done, tap the arrow on the right side of your screen to send.

To send a voice note in a conversation:

1. Tap on the “Messages” tab in the navigation bar at the bottom of your screen.

2. Locate the relevant conversation/channel and tap on it.

3. At the bottom right of your screen, you will see a microphone icon.

4. To begin recording, press and hold on the microphone icon.

5. You will need to hold down the icon until you are done with your recording.

6. When you release the icon, the voice note will automatically be sent to the conversation.

1. Tap on the three bars at the top left side of your screen. This will open a menu. a. Tap the “Sign in” option. b. Enter in your mobile number (including the 0) and agree to the Terms and Conditions by checking the box. c. Tap the “Continue” button. d. A 6-digit number called an OTP (One Time Pin) will be sent to your cell phone as an SMS. This will either be filled in automatically by your device, or you will be required to fill it in manually in the underlined field provided. If you did not receive the OTP, follow these steps What should I do with a One Time Pin (OTP)? e. Tap on the “Confirm” button.

1. When registering a new account or signing back into the app, you will be required to enter in your cellphone number.
2. For verification purposes, a One Time Pin (OTP) will be sent to the number you have provided.
3. Once you receive the OTP, enter it into the underlined field provided.

1. Tap on the “Messages” tab in the navigation bar at the bottom of your screen.
2. Locate the conversation/channel for which you would like to receive notifications and tap on the grey bell icon to the right. (You might need to give the app permission to send you notifications. If this is the case, tap “Allow” on the popup box that appears)
3. Once the bell turns green, you will be able to receive push notifications for that channel.

1. Tap on the “Messages” tab in the navigation bar at the bottom of your screen.
2. Locate the channel you would like to disable notifications for and tap on the green bell icon on the right side.
3. A popup box will appear with the message “Are you sure you want to mute?” Tap the “Yes” button to confirm.
4. Once the bell turns grey, your push notifications will be disabled for that channel.

1. Tap on the “Messages” tab in the navigation bar at the bottom of your screen.
2. At the bottom of your screen, the channels(s) you have not joined yet will be greyed out.
3. Locate your desired conversation and tap on the grey power icon on the right side.
4. Once the power icon turns green, you will have access to that channel.

1. Tap on the “Messages” tab in the navigation bar at the bottom of your screen.
2. Locate the conversation you would like to leave and tap on the green power icon on the right side.
3. A confirmation box will pop up with the message “Are you sure you want to leave?.” Tap on the “Yes” button to confirm.
4. Once the power icon turns grey, that channel will be greyed out.
5. Here is how you can re-join a conversation and channel: How to join a channel/conversation.

1. Tap on the three bars at the top left of your screen. This will open a menu.
2. Tap on the “My Profile” option.
3. Tap on the picture next to your username. This will open your gallery.
4. Select your desired picture and tap the tick at the top right of your screen.
5. Once your profile picture is uploaded, tap the “Save” button on the top right.

1. Tap on the three bars at the top left of your screen. This will open a menu.
2. Tap on the “My Profile” option.
3. Tap on your username and edit as desired.
4. When you are done, tap the “Save” button on the top right

1. Tap on the three bars at the top left of your screen. This will open a menu.
2. Tap on the “My Profile” option.
3. Locate the “Email” option.
4. Type in your email address.
5. Tap on the “Save” button on the top right.

Your app’s brand owner has access to all the information that you upload in your profile. If the app’s profile section requests your birthdate, please refer to your app’s privacy policy for details on how your information is being protected. To edit or upload your birthdate:

1. Tap on the three bars at the top left of your screen. This will open a menu.

2. Tap on the “My Profile” option.

3. Locate the “Date of Birth” option.

4. Enter in your date of birth by selecting the appropriate date.

5. Tap on the “Save” button on the top right.

1. Tap on the three bars at the top left side of your screen and select “Settings”.
2. Tap on “Delete Account”.
3. Tap on the “Delete Account” button again.

1. Tap on the “Messages” tab in the navigation bar at the bottom of your screen.
2. Locate the relevant conversation and tap on it.
3. At the bottom right of your screen, you will see a camera icon. Tap on it.
4. Select the images or videos that you wish to send. (You might need to grant the app permission to access your media. If this is the case, tap “Allow” on the popup box that appears).
5. You can add a caption to the image/video if you wish to do so.
6. When you are done, tap the arrow on the right side of your screen to send.

1. Tap on the “Messages” tab in the navigation bar at the bottom of your screen.
2. Locate the relevant conversation/channel and tap on it.
3. At the bottom of your screen, you will see an attachment icon. Tap on it.
4. Select the document that you wish to send. (You might need to grant the app permission to access your media. If this is the case, tap “Allow” on the popup box that appears).
5. You can add a caption to the document if you wish to do so.
6. When you are done, tap the arrow on the right side of your screen to send

1. Tap the three bars at the top left of your screen. This will open a menu.
2. Tap the “Request App Support” button located just above the “Sign Out” option.
3. A new page will open with some of the fields already filled in. In the blank space under your email address, type out your issue/concern with as much detail as possible.
4. When you are finished, tap the “Submit” button.
5. You will receive an automated confirmation of your request in your email as well as a link to track your query.

1. Tap and hold on a member’s name or message.
2. In the menu that pops up, tap on “Report Message”.
3. Select up to 3 categories (eg Illegal activity, extremist behaviour, etc) as to why you are reporting the message (this is required).
4. Add in more reasoning as to why you are reporting the message (this is not required).
5. Tap on “Report”.

1. Tap and hold on a member’s name or message.
2. In the menu that pops up, tap on “Block Member”.
3. In the window that pops up, tap on “Block Member”.
4. The member has now been blocked.
5. To view all the members you have blocked, tap on the three bars in the top left-hand corner of your screen to bring up the user menu.
6. Tap on “Settings”.
7. Tap on “My Blocked Members”.
8. You can now see all the members you have blocked and unblock any members by tapping on “Unblock”.

1. For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
2. iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
3. Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.

The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.

Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android. 

Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.

Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.

1. For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
2. iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
3. Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.

The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.

Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android. 

Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.

Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.

1. For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
2. iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
3. Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.

The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.

Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android. 

Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.

Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.

1. For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
2. iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
3. Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.

The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.

Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android. 

Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.

Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.