- How user-friendly is the pal platform for tenants who are not tech-savvypal is designed with user-friendliness in mind. It features an intuitive interface, and we provide comprehensive training and support to ensure all users can navigate and utilize the platform effectively.
- Can we use pal for promoting mall events and activitiesDefinitely, pal is an excellent tool for promoting mall events, activities, and special promotions, helping you reach a wider audience and boost engagement.
- What kind of support does pal provide for first-time usersWe offer comprehensive support including onboarding tutorials, user guides, and customer support to ensure a smooth transition and easy adoption of the platform for all users.
- Is there support available for setting up and using PALYes, we offer comprehensive support for setting up and using pal. Our team is available to assist you with onboarding, technical queries, and any other support you might need.
- Is it possible to integrate our existing website and social media with palAbsolutely. pal allows for seamless integration with your existing website and social media platforms, making it easy to synchronize content across all your digital channels.
- Who ultimately owns the data in the appOwnership of the data will remain with you. If you cancel with us, the option to download the data is available to you, prior to the app’s decommission.
- Can we restrict membership on the pal appDefinitely! You can opt to have member approval activated for your application. This feature will grant you full control of membership via an approval portal. You can also easily remove tenants via the CMS, as they exit your environment
- Will we need to hire additional staff to take care of the appNot necessarily. Your existing staff can be trained to navigate the content management system and will enjoy full comprehensive support from our Support Services Team. They will also receive guides and tools for easy reference.
- Is there a limit on push notificationsThere is no hard limit on the number of pushes you can send out. If usage exceeds the allocated limit in the plan you have purchased with us, then the excess will be billed to you.
- Can pal assist with design services to generate the App Design Assets for my brandWe can try to assist you at a fee, however, you might already have your company’s logo and other design requirements available in the format you prefer. We recommend that you share the design specifications with your designer and provide them to us in the required dimensions. This is an important requirement for building your application.
- Can I customise the app to match my brand's identity
Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.
- Are there any other fees
Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.
- Do I need a developer account
Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android.
- How does pal compare to WhatsappFirstly the pal app will belong to you! pal provides more insights, governance, archives, brand identity, community engagement, metrics, revenue opportunity, structure and coherency – all in one application with your branding.
- Can pal update our existing app instead of building a new appYes, we are able to replace your existing app with the pal app in the form of an app update, which is all the app user would see. The app will remain in your store account and therefore you would retain ownership of the app.
- Who is responsible for creating developer accounts
The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.
- Where can the public find my app for downloadingYour application will become discoverable on the Apple App Store, Google Play Store and Huawei App Gallery when ready and published for public consumption. The plan you purchase will determine which stores you intend to make your application available on.
- How long does it take for my app to be publicly published in the app storesThese milestones are an estimate and heavily reliant on timeous receipt of the app build requirements, creation of app store accounts and the store review processes, the latter being outside of our control.
- For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
- iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
- Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.
- Is Training available for the backend toolsAbsolutely! Online training can be arranged with our Customer Success team at a fee. There are also free How to guides available on the Content Management System.
