- How user-friendly is the pal platform for tenants who are not tech-savvypal is designed with user-friendliness in mind. It features an intuitive interface, and we provide comprehensive training and support to ensure all users can navigate and utilize the platform effectively.
- Can we use pal for promoting mall events and activitiesDefinitely, pal is an excellent tool for promoting mall events, activities, and special promotions, helping you reach a wider audience and boost engagement.
- What kind of support does pal provide for first-time usersWe offer comprehensive support including onboarding tutorials, user guides, and customer support to ensure a smooth transition and easy adoption of the platform for all users.
- Is there support available for setting up and using PALYes, we offer comprehensive support for setting up and using pal. Our team is available to assist you with onboarding, technical queries, and any other support you might need.
- Is it possible to integrate our existing website and social media with palAbsolutely. pal allows for seamless integration with your existing website and social media platforms, making it easy to synchronize content across all your digital channels.
- Who ultimately owns the data in the appOwnership of the data will remain with you. If you cancel with us, the option to download the data is available to you, prior to the app’s decommission.
- Can we restrict membership on the pal appDefinitely! You can opt to have member approval activated for your application. This feature will grant you full control of membership via an approval portal. You can also easily remove tenants via the CMS, as they exit your environment
- Will we need to hire additional staff to take care of the appNot necessarily. Your existing staff can be trained to navigate the content management system and will enjoy full comprehensive support from our Support Services Team. They will also receive guides and tools for easy reference.
- Is there a limit on push notificationsThere is no hard limit on the number of pushes you can send out. If usage exceeds the allocated limit in the plan you have purchased with us, then the excess will be billed to you.
- Can pal assist with design services to generate the App Design Assets for my brandWe can try to assist you at a fee, however, you might already have your company’s logo and other design requirements available in the format you prefer. We recommend that you share the design specifications with your designer and provide them to us in the required dimensions. This is an important requirement for building your application.
- Can I customise the app to match my brand's identity
Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.
- Are there any other fees
Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.
- Do I need a developer account
Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android.
- How does pal compare to WhatsappFirstly the pal app will belong to you! pal provides more insights, governance, archives, brand identity, community engagement, metrics, revenue opportunity, structure and coherency – all in one application with your branding.
- Can pal update our existing app instead of building a new appYes, we are able to replace your existing app with the pal app in the form of an app update, which is all the app user would see. The app will remain in your store account and therefore you would retain ownership of the app.
- Who is responsible for creating developer accounts
The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.
- Where can the public find my app for downloadingYour application will become discoverable on the Apple App Store, Google Play Store and Huawei App Gallery when ready and published for public consumption. The plan you purchase will determine which stores you intend to make your application available on.
- How long does it take for my app to be publicly published in the app storesThese milestones are an estimate and heavily reliant on timeous receipt of the app build requirements, creation of app store accounts and the store review processes, the latter being outside of our control.
- For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
- iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
- Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.
- Is Training available for the backend toolsAbsolutely! Online training can be arranged with our Customer Success team at a fee. There are also free How to guides available on the Content Management System.
All FAQs (Helpie FAQ)
Helpie FAQ
Shopping Malls
Radio
- What kind of support does pal provide for first-time usersWe offer comprehensive support including onboarding tutorials, user guides, and customer support to ensure a smooth transition and easy adoption of the platform for all users.
- Can we offer exclusive content to our listeners through palYes, you can create and offer exclusive content to your listeners via PAL. This can be through subscriber-only podcasts, special broadcasts, and more, enhancing listener loyalty.
- How does pal handle content management for radio stationspal features an intuitive content management system that allows you to easily upload, manage, and schedule your radio content, including live streams and podcasts.
- Is there support available for setting up and using PALYes, we offer comprehensive support for setting up and using pal. Our team is available to assist you with onboarding, technical queries, and any other support you might need.
- How customizable is the PAL app for our radio stationThe PAL app is highly customizable. You can tailor the app’s look and features to align with your station’s brand identity, including logos, color schemes, and content layout.
- What kind of analytics and reporting does pal providePAL provides detailed analytics and reporting on listener behavior, such as app downloads, listener locations, session durations, and more, helping you gain valuable insights into your audience.
- Is it possible to integrate our existing website and social media with palAbsolutely. pal allows for seamless integration with your existing website and social media platforms, making it easy to synchronize content across all your digital channels.
- Can we live stream our radio broadcast through the pal appYes, PAL supports live streaming. You can broadcast your radio shows live through the app and your website, allowing listeners to tune in from anywhere.
- What specific features does pal offer for radio stationspal provides a suite of features tailored for radio stations, including live audio streaming, podcast hosting, interactive messaging, audience analytics, and customizable branding options for your station’s app
- How does pal help in engaging with our listenerspal offers interactive messaging, polls, and feedback tools that help you directly engage with your listeners, gather their opinions, and create a more interactive experience.
- Who ultimately owns the data in the appOwnership of the data will remain with you. If you cancel with us, the option to download the data is available to you, prior to the app’s decommission.
- Can pal assist in monetizing our radio station’s digital presenceDefinitely. pal offers various monetization features such as in-app advertisements, sponsored content, and subscription models to help you generate revenue from your digital audience. There is a minimal loading fee to budget for with these campaigns.
- Will we need to hire additional staff to take care of the appNot necessarily. Your existing staff can be trained to navigate the content management system and will enjoy full comprehensive support from our Support Services Team. They will also receive guides and tools for easy reference.
- Is there a limit on push notificationsThere is no hard limit on the number of pushes you can send out. If usage exceeds the allocated limit in the plan you have purchased with us, then the excess will be billed to you.
- Can pal assist with design services to generate the App Design Assets for my brandWe can try to assist you at a fee, however, you might already have your company’s logo and other design requirements available in the format you prefer. We recommend that you share the design specifications with your designer and provide them to us in the required dimensions. This is an important requirement for building your application.
- Can I customise the app to match my brand's identity
Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.
- Are there any other fees
Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.
- Do I need a developer account
Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android.
- How does pal compare to WhatsappFirstly the pal app will belong to you! pal provides more insights, governance, archives, brand identity, community engagement, metrics, revenue opportunity, structure and coherency – all in one application with your branding.
- Can pal update our existing app instead of building a new appYes, we are able to replace your existing app with the pal app in the form of an app update, which is all the app user would see. The app will remain in your store account and therefore you would retain ownership of the app.
- Who is responsible for creating developer accounts
The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.
- Where can the public find my app for downloadingYour application will become discoverable on the Apple App Store, Google Play Store and Huawei App Gallery when ready and published for public consumption. The plan you purchase will determine which stores you intend to make your application available on.
- How long does it take for my app to be publicly published in the app storesThese milestones are an estimate and heavily reliant on timeous receipt of the app build requirements, creation of app store accounts and the store review processes, the latter being outside of our control.
- For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
- iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
- Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.
- Can pal Video streamYour YouTube account can be integrated as a tab/screen in the app with the YouTube API credentials. All videos uploaded to the YouTube channel will then also feature in the Video tab via the same feed and can be played from the application.
- Is Training available for the backend toolsAbsolutely! Online training can be arranged with our Customer Success team at a fee. There are also free How to guides available on the Content Management System.
- Can pal accommodate multiple streams into the appYes, pal can integrate multiple streams into the app. If streaming from multiple locations, then a streaming device might be required for each location, which is plugged into the playout system.
- How much data is consumed when streaming on the appIn our app you can enjoy streaming for less than 14MB per hour.
Podcasts
- What kind of support does pal provide for first-time usersWe offer comprehensive support including onboarding tutorials, user guides, and customer support to ensure a smooth transition and easy adoption of the platform for all users.
- How customizable is the pal platform for my podcast brandingpal allows you to customize your podcast’s presence on the app, including visual branding elements like logos and color schemes, to ensure your podcast's branding is consistent and engaging.
- What kind of support does pal offer to podcastersWe provide dedicated support to assist you with setup, technical issues, and guidance on best practices for podcasting. Our team is readily available to ensure your experience with pal is smooth and successful.
- Can I distribute my podcast to other platforms through palWhile pal primarily hosts and streams your content within its ecosystem, it allows for easy sharing of your podcast links to other platforms to widen your reach.
- How does pal handle content management for podcastspal features an intuitive content management system that allows you to easily upload, organize, and schedule your podcast episodes. You can also tag and categorize your content for better discoverability.
- Is there a limit to the number of podcasts I can host on palpal offers different plans to cater to your needs, from beginner podcasters to those with a large number of episodes. Each plan has its own specifications regarding the number of podcasts you can host.
- What kind of analytics does pal provide for podcastspal provides detailed analytics for your podcasts, including listener demographics, episode plays, download counts, and engagement metrics. These insights can help you understand your audience better and tailor your content to their preferences.
- Does pal offer tools for audience engagementAbsolutely. pal provides interactive tools like messaging and feedback forms, allowing you to engage directly with your audience, gather their feedback, and foster a community around your podcast.
- Can I migrate my existing podcasts to palYes, you can easily migrate your existing podcasts to pal. Our platform supports seamless integration and migration of your current episodes, ensuring a smooth transition for both you and your listeners.
- How can pal benefit podcasterspal offers podcasters a comprehensive platform for hosting, managing, and distributing their podcasts. Features include easy uploading, cloud archival, listener analytics, and options for monetizing content through in-app advertisements and subscriptions.
- Is there support available for setting up and using PALYes, we offer comprehensive support for setting up and using pal. Our team is available to assist you with onboarding, technical queries, and any other support you might need.
- Is it possible to integrate our existing website and social media with palAbsolutely. pal allows for seamless integration with your existing website and social media platforms, making it easy to synchronize content across all your digital channels.
- Who ultimately owns the data in the appOwnership of the data will remain with you. If you cancel with us, the option to download the data is available to you, prior to the app’s decommission.
- Can I monetize my podcast on palDefinitely. pal offers various monetization features such as in-app advertisements, sponsored content, and subscription models to help you generate revenue from your digital audience. There is a minimal loading fee to budget for with these campaigns.
- Will we need to hire additional staff to take care of the appNot necessarily. Your existing staff can be trained to navigate the content management system and will enjoy full comprehensive support from our Support Services Team. They will also receive guides and tools for easy reference.
- Is there a limit on push notificationsThere is no hard limit on the number of pushes you can send out. If usage exceeds the allocated limit in the plan you have purchased with us, then the excess will be billed to you.
- Can pal assist with design services to generate the App Design Assets for my brandWe can try to assist you at a fee, however, you might already have your company’s logo and other design requirements available in the format you prefer. We recommend that you share the design specifications with your designer and provide them to us in the required dimensions. This is an important requirement for building your application.
- Can I customise the app to match my brand's identity
Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.
- Are there any other fees
Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.
- Do I need a developer account
Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android.
- How does pal compare to WhatsappFirstly the pal app will belong to you! pal provides more insights, governance, archives, brand identity, community engagement, metrics, revenue opportunity, structure and coherency – all in one application with your branding.
- Can pal update our existing app instead of building a new appYes, we are able to replace your existing app with the pal app in the form of an app update, which is all the app user would see. The app will remain in your store account and therefore you would retain ownership of the app.
- Who is responsible for creating developer accounts
The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.
- Where can the public find my app for downloadingYour application will become discoverable on the Apple App Store, Google Play Store and Huawei App Gallery when ready and published for public consumption. The plan you purchase will determine which stores you intend to make your application available on.
- How long does it take for my app to be publicly published in the app storesThese milestones are an estimate and heavily reliant on timeous receipt of the app build requirements, creation of app store accounts and the store review processes, the latter being outside of our control.
- For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
- iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
- Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.
- Can pal Video streamYour YouTube account can be integrated as a tab/screen in the app with the YouTube API credentials. All videos uploaded to the YouTube channel will then also feature in the Video tab via the same feed and can be played from the application.
- Is Training available for the backend toolsAbsolutely! Online training can be arranged with our Customer Success team at a fee. There are also free How to guides available on the Content Management System.
Faith based radio
- Are there customizable options for different faiths and denominationsYes, pal offers extensive customization to cater to the unique needs and practices of different faiths and denominations.
- How does pal ensure the privacy and security of our congregation’s datapal adheres to strict data protection policies and employs robust security measures to ensure the privacy and security of all user data.
- Can pal help with online donationsYes, pal has features that support online donations, making it easy for your members to contribute financially in a secure and convenient manner.
- What kind of support does pal provide for first-time usersWe offer comprehensive support including onboarding tutorials, user guides, and customer support to ensure a smooth transition and easy adoption of the platform for all users.
- Is the platform suitable for small congregationsAbsolutely! Pal is designed to cater to organizations of all sizes. Its intuitive interface and customizable features make it ideal for both small congregations and large communities.
- How can our organization use pal to engage with our congregationYou can use pal to maintain constant contact with your congregation through features like real-time messaging, prayer request submissions, interactive audio live streams, and daily inspirational content sharing.
- What specific features does pal offer for faith-based organizationspal provides a range of features tailored for faith-based organizations, including audio live streaming for services, donation management, community chat rooms, and customizable content sections for sermons, teachings, and religious resources.
- Can we offer exclusive content to our listeners through palYes, you can create and offer exclusive content to your listeners via PAL. This can be through subscriber-only podcasts, special broadcasts, and more, enhancing listener loyalty.
- How does pal handle content management for radio stationspal features an intuitive content management system that allows you to easily upload, manage, and schedule your radio content, including live streams and podcasts.
- Is there support available for setting up and using PALYes, we offer comprehensive support for setting up and using pal. Our team is available to assist you with onboarding, technical queries, and any other support you might need.
- How customizable is the PAL app for our radio stationThe PAL app is highly customizable. You can tailor the app’s look and features to align with your station’s brand identity, including logos, color schemes, and content layout.
- What kind of analytics and reporting does pal providePAL provides detailed analytics and reporting on listener behavior, such as app downloads, listener locations, session durations, and more, helping you gain valuable insights into your audience.
- Is it possible to integrate our existing website and social media with palAbsolutely. pal allows for seamless integration with your existing website and social media platforms, making it easy to synchronize content across all your digital channels.
- Can we live stream our radio broadcast through the pal appYes, PAL supports live streaming. You can broadcast your radio shows live through the app and your website, allowing listeners to tune in from anywhere.
- What specific features does pal offer for radio stationspal provides a suite of features tailored for radio stations, including live audio streaming, podcast hosting, interactive messaging, audience analytics, and customizable branding options for your station’s app
- How does pal help in engaging with our listenerspal offers interactive messaging, polls, and feedback tools that help you directly engage with your listeners, gather their opinions, and create a more interactive experience.
- Who ultimately owns the data in the appOwnership of the data will remain with you. If you cancel with us, the option to download the data is available to you, prior to the app’s decommission.
- How can I monetise my appYou can monetise your app through various means, including advertising slots, Google Admob integration, in-app subscriptions, memberships, programmatic audio ads, and more. Explore our revenue generation options to maximize your earnings. There is a minimal loading fee to budget for with these campaigns.
- Can we restrict membership on the pal appDefinitely! You can opt to have member approval activated for your application. This feature will grant you full control of membership via an approval portal. You can also easily remove tenants via the CMS, as they exit your environment
- Can pal assist in monetizing our radio station’s digital presenceDefinitely. pal offers various monetization features such as in-app advertisements, sponsored content, and subscription models to help you generate revenue from your digital audience. There is a minimal loading fee to budget for with these campaigns.
- Will we need to hire additional staff to take care of the appNot necessarily. Your existing staff can be trained to navigate the content management system and will enjoy full comprehensive support from our Support Services Team. They will also receive guides and tools for easy reference.
- Is there a limit on push notificationsThere is no hard limit on the number of pushes you can send out. If usage exceeds the allocated limit in the plan you have purchased with us, then the excess will be billed to you.
- Can pal assist with design services to generate the App Design Assets for my brandWe can try to assist you at a fee, however, you might already have your company’s logo and other design requirements available in the format you prefer. We recommend that you share the design specifications with your designer and provide them to us in the required dimensions. This is an important requirement for building your application.
- Can I customise the app to match my brand's identity
Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.
- Are there any other fees
Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.
- Do I need a developer account
Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android.
- How does pal compare to WhatsappFirstly the pal app will belong to you! pal provides more insights, governance, archives, brand identity, community engagement, metrics, revenue opportunity, structure and coherency – all in one application with your branding.
- Can pal update our existing app instead of building a new appYes, we are able to replace your existing app with the pal app in the form of an app update, which is all the app user would see. The app will remain in your store account and therefore you would retain ownership of the app.
- Who is responsible for creating developer accounts
The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.
- Where can the public find my app for downloadingYour application will become discoverable on the Apple App Store, Google Play Store and Huawei App Gallery when ready and published for public consumption. The plan you purchase will determine which stores you intend to make your application available on.
- How long does it take for my app to be publicly published in the app storesThese milestones are an estimate and heavily reliant on timeous receipt of the app build requirements, creation of app store accounts and the store review processes, the latter being outside of our control.
- For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
- iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
- Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.
- Can pal Video streamYour YouTube account can be integrated as a tab/screen in the app with the YouTube API credentials. All videos uploaded to the YouTube channel will then also feature in the Video tab via the same feed and can be played from the application.
- Is Training available for the backend toolsAbsolutely! Online training can be arranged with our Customer Success team at a fee. There are also free How to guides available on the Content Management System.
- Can pal accommodate multiple streams into the appYes, pal can integrate multiple streams into the app. If streaming from multiple locations, then a streaming device might be required for each location, which is plugged into the playout system.
- How much data is consumed when streaming on the appIn our app you can enjoy streaming for less than 14MB per hour.
App FAQ's
- How to access Facebook/Twitter in the appIf the app you are navigating on, includes a tab for Facebook/Twitter, you will need to sign into your personal account to access the social media page of the app owner.
- How to play Video or Audio contentIf there is a YouTube tab or a Media tab in your app, then select/search for the video/audio clip you would like to play and tap the image/play icon to play the video.
- How to navigate the DirectoryThe Directory is a listing of businesses by categories. This feature may be available in some applications. Use the search bar to easily identify the category you are looking for. Business listings within the selected category will appear with details such as location, contact number with a shortcut to dial, email shortcut, link to website and co-ordinates if available.
- How to use Quick Dial/DialboardThis feature is a convenient way for App users to easily dial a contact number, from the app. There will be a list of numbers and corresponding icons identifying the provider with the contact number. Simply tap the icon and the number will appear in your device dialer.
- How to block a memberTo block a member:
- Tap and hold on a member’s name or message.
- In the menu that pops up, tap on “Block Member”.
- In the window that pops up, tap on “Block Member”.
- The member has now been blocked.
- To view all the members you have blocked, tap on the three bars in the top left-hand corner of your screen to bring up the user menu.
- Tap on “Settings”.
- Tap on “My Blocked Members”.
- You can now see all the members you have blocked and unblock any members by tapping on “Unblock”.
- How to report a messageTo report a message:
- Tap and hold on a member’s name or message.
- In the menu that pops up, tap on “Report Message”.
- Select up to 3 categories (eg Illegal activity, extremist behaviour, etc) as to why you are reporting the message (this is required).
- Add in more reasoning as to why you are reporting the message (this is not required).
- Tap on “Report”.
- How to disable push notificationsTo disable push notifications:
- Tap on the "Messages" tab in the navigation bar at the bottom of your screen.
- Locate the channel you would like to disable notifications for and tap on the green bell icon on the right side.
- A popup box will appear with the message "Are you sure you want to mute?" Tap the "Yes" button to confirm.
- Once the bell turns grey, your push notifications will be disabled for that channel.
- How to join a channel/conversationTo join a channel/conversation:
- Tap on the "Messages" tab in the navigation bar at the bottom of your screen.
- At the bottom of your screen, the channels(s) you have not joined yet will be greyed out.
- Locate your desired conversation and tap on the grey power icon on the right side.
- Once the power icon turns green, you will have access to that channel.
- How to start/stop the livestream.To start the livestream, simply tap on the play icon, which looks like a right arrow, at the bottom left of your screen. To stop the livestream, simply tap on the stop icon, which looks like a solid square, at the bottom left of your screen.
- How to register on the appYou will need to register on the app in order to send and receive messages, voice notes and images:
- Tap on the three bars at the top left side of your screen. This will open a menu. a. Tap the "Sign in" option. b. Enter in your mobile number (including the 0) and agree to the Terms and Conditions by checking the box. c. Tap the "Continue" button. d. A 6-digit number called an OTP (One Time Pin) will be sent to your cell phone as an SMS. This will either be filled in automatically by your device, or you will be required to fill it in manually in the underlined field provided. If you did not receive the OTP, follow these steps What should I do with a One Time Pin (OTP)? e. Tap on the "Confirm" button.
- What should I do with a One Time Pin (OTP)?An OTP, or One Time Pin, is a special pin that acts as a precaution against someone trying to access your app on a different device. It is a 6-digit number that our system will automatically generate and send via SMS to the cellphone number with which you registered. To ensure security, the number is only valid for 10 minutes, so you will need to complete your registration or sign-in process within that time. If your OTP does expire, you will need to request a new one by entering your cellphone number again.
- When registering a new account or signing back into the app, you will be required to enter in your cellphone number.
- For verification purposes, a One Time Pin (OTP) will be sent to the number you have provided.
- Once you receive the OTP, enter it into the underlined field provided.
- How to activate push notificationsTo activate push notifications:
- Tap on the "Messages" tab in the navigation bar at the bottom of your screen.
- Locate the conversation/channel for which you would like to receive notifications and tap on the grey bell icon to the right. (You might need to give the app permission to send you notifications. If this is the case, tap "Allow" on the popup box that appears)
- Once the bell turns green, you will be able to receive push notifications for that channel.
- How to opt out of a conversation/channelTo opt out of a conversation/channel:
- Tap on the “Messages” tab in the navigation bar at the bottom of your screen.
- Locate the conversation you would like to leave and tap on the green power icon on the right side.
- A confirmation box will pop up with the message “Are you sure you want to leave?.” Tap on the “Yes” button to confirm.
- Once the power icon turns grey, that channel will be greyed out.
- Here is how you can re-join a conversation and channel: How to join a channel/conversation.
- How to change your cellphone numberIf you have changed your phone number, please log out of your current profile and log back in with your new number. You will then follow the normal sign in process thereafter. For more details on that process, please view more information on How to register on the app.
- How to edit/upload your profile pictureTo upload or edit your profile picture:
- Tap on the three bars at the top left of your screen. This will open a menu.
- Tap on the "My Profile" option.
- Tap on the picture next to your username. This will open your gallery.
- Select your desired picture and tap the tick at the top right of your screen.
- Once your profile picture is uploaded, tap the "Save" button on the top right.
- How to edit your usernameTo edit your username:
- Tap on the three bars at the top left of your screen. This will open a menu.
- Tap on the "My Profile" option.
- Tap on your username and edit as desired.
- When you are done, tap the "Save" button on the top right
- How to update your email addressTo edit or upload your email address:
- Tap on the three bars at the top left of your screen. This will open a menu.
- Tap on the "My Profile" option.
- Locate the "Email" option.
- Type in your email address.
- Tap on the "Save" button on the top right.
- How to delete your profileIf you wish to suspend your profile, simply just sign out. You may sign back in at a later stage. If you wish to delete your profile completely, please follow these steps:
- Tap on the three bars at the top left side of your screen and select “Settings”.
- Tap on “Delete Account”.
- Tap on the “Delete Account” button again.
- How to change/upload your birthdate
Your app's brand owner has access to all the information that you upload in your profile. If the app's profile section requests your birthdate, please refer to your app's privacy policy for details on how your information is being protected. To edit or upload your birthdate:
-
Tap on the three bars at the top left of your screen. This will open a menu.
-
Tap on the "My Profile" option.
-
Locate the "Date of Birth" option.
-
Enter in your date of birth by selecting the appropriate date.
-
Tap on the "Save" button on the top right.
-
- How to send images/videosTo send images or videos in a conversation:
- Tap on the "Messages" tab in the navigation bar at the bottom of your screen.
- Locate the relevant conversation and tap on it.
- At the bottom right of your screen, you will see a camera icon. Tap on it.
- Select the images or videos that you wish to send. (You might need to grant the app permission to access your media. If this is the case, tap "Allow" on the popup box that appears).
- You can add a caption to the image/video if you wish to do so.
- When you are done, tap the arrow on the right side of your screen to send.
- How to send documents in a conversationTo send a document in a conversation:
- Tap on the "Messages" tab in the navigation bar at the bottom of your screen.
- Locate the relevant conversation/channel and tap on it.
- At the bottom of your screen, you will see an attachment icon. Tap on it.
- Select the document that you wish to send. (You might need to grant the app permission to access your media. If this is the case, tap "Allow" on the popup box that appears).
- You can add a caption to the document if you wish to do so.
- When you are done, tap the arrow on the right side of your screen to send
- How to request app supportIf you are experiencing technical issues with your app you can request app support and one of our team members will be in touch with you within one business day. How to request app support:
- Tap the three bars at the top left of your screen. This will open a menu.
- Tap the "Request App Support" button located just above the "Sign Out" option.
- A new page will open with some of the fields already filled in. In the blank space under your email address, type out your issue/concern with as much detail as possible.
- When you are finished, tap the "Submit" button.
- You will receive an automated confirmation of your request in your email as well as a link to track your query.
- How to send a messageTo send a message in a conversation:
- Tap on the "Messages" tab in the navigation bar at the bottom of your screen.
- Locate the relevant conversation/channel and tap on it.
- At the bottom of your screen, you will see "Type a message." Tap on it. Type your message. You can also send voice notes, images/videos, and documents in a conversation.
- When you are done, tap the arrow on the right side of your screen to send.
- How to send a voice note
To send a voice note in a conversation:
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Tap on the "Messages" tab in the navigation bar at the bottom of your screen.
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Locate the relevant conversation/channel and tap on it.
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At the bottom right of your screen, you will see a microphone icon.
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To begin recording, press and hold on the microphone icon.
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You will need to hold down the icon until you are done with your recording.
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When you release the icon, the voice note will automatically be sent to the conversation.
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- How to listen to podcasts
To listen to podcasts:
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Tap on the “Rewind” button at the bottom left of your screen. The podcast screen will appear
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Scroll through the list of podcasts and press the play icon next to your chosen podcast to listen to it.
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To search for a specific podcast, simply tap the magnifying glass icon at the top right of your screen. The search screen will appear.
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Tap the arrow to choose from a list of categories. Or tap the magnifying glass and type in your desired podcast.
To share to podcasts:
- Follow step one above and locate the podcast you wish to share.
- Tap the sharable icon on the right side of the podcast.
- Choose the app in which you would like to share the podcast and send.
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