- What kind of support does pal provide for first-time usersWe offer comprehensive support including onboarding tutorials, user guides, and customer support to ensure a smooth transition and easy adoption of the platform for all users.
- Can we offer exclusive content to our listeners through palYes, you can create and offer exclusive content to your listeners via PAL. This can be through subscriber-only podcasts, special broadcasts, and more, enhancing listener loyalty.
- How does pal handle content management for radio stationspal features an intuitive content management system that allows you to easily upload, manage, and schedule your radio content, including live streams and podcasts.
- Is there support available for setting up and using PALYes, we offer comprehensive support for setting up and using pal. Our team is available to assist you with onboarding, technical queries, and any other support you might need.
- How customizable is the PAL app for our radio stationThe PAL app is highly customizable. You can tailor the app’s look and features to align with your station’s brand identity, including logos, color schemes, and content layout.
- What kind of analytics and reporting does pal providePAL provides detailed analytics and reporting on listener behavior, such as app downloads, listener locations, session durations, and more, helping you gain valuable insights into your audience.
- Is it possible to integrate our existing website and social media with palAbsolutely. pal allows for seamless integration with your existing website and social media platforms, making it easy to synchronize content across all your digital channels.
- Can we live stream our radio broadcast through the pal appYes, PAL supports live streaming. You can broadcast your radio shows live through the app and your website, allowing listeners to tune in from anywhere.
- What specific features does pal offer for radio stationspal provides a suite of features tailored for radio stations, including live audio streaming, podcast hosting, interactive messaging, audience analytics, and customizable branding options for your station’s app
- How does pal help in engaging with our listenerspal offers interactive messaging, polls, and feedback tools that help you directly engage with your listeners, gather their opinions, and create a more interactive experience.
- Who ultimately owns the data in the appOwnership of the data will remain with you. If you cancel with us, the option to download the data is available to you, prior to the app’s decommission.
- Can pal assist in monetizing our radio station’s digital presenceDefinitely. pal offers various monetization features such as in-app advertisements, sponsored content, and subscription models to help you generate revenue from your digital audience. There is a minimal loading fee to budget for with these campaigns.
- Will we need to hire additional staff to take care of the appNot necessarily. Your existing staff can be trained to navigate the content management system and will enjoy full comprehensive support from our Support Services Team. They will also receive guides and tools for easy reference.
- Is there a limit on push notificationsThere is no hard limit on the number of pushes you can send out. If usage exceeds the allocated limit in the plan you have purchased with us, then the excess will be billed to you.
- Can pal assist with design services to generate the App Design Assets for my brandWe can try to assist you at a fee, however, you might already have your company’s logo and other design requirements available in the format you prefer. We recommend that you share the design specifications with your designer and provide them to us in the required dimensions. This is an important requirement for building your application.
- Can I customise the app to match my brand's identity
Yes, your mobile apps can be customised to align with your brand. You can choose custom branding, set brand colors, and create a unique app icon and home screen.
- Are there any other fees
Developer accounts are charged $99/year for Apple and $25 (one-time payment for lifetime use) for Google. If you have any questions, our team is here to help.
- Do I need a developer account
Apple and Google’s user policies do not allow us to publish your application on our accounts. You must therefore have an Apple developer account to publish your application on iOS and/or a Google Play developer account to publish your application on Android.
- How does pal compare to WhatsappFirstly the pal app will belong to you! pal provides more insights, governance, archives, brand identity, community engagement, metrics, revenue opportunity, structure and coherency – all in one application with your branding.
- Can pal update our existing app instead of building a new appYes, we are able to replace your existing app with the pal app in the form of an app update, which is all the app user would see. The app will remain in your store account and therefore you would retain ownership of the app.
- Who is responsible for creating developer accounts
The responsibility for creating developer accounts on each platform (Apple App Store, Google Play Console and Huawei App Gallery) will remain with you. Administrator access is required to be shared with our dev team in order for us to load your application on your own store accounts.
- Where can the public find my app for downloadingYour application will become discoverable on the Apple App Store, Google Play Store and Huawei App Gallery when ready and published for public consumption. The plan you purchase will determine which stores you intend to make your application available on.
- How long does it take for my app to be publicly published in the app storesThese milestones are an estimate and heavily reliant on timeous receipt of the app build requirements, creation of app store accounts and the store review processes, the latter being outside of our control.
- For Android, the app can potentially be available in the Play Store within 3 weeks from date of sharing access of the store accounts.
- iOS apps may take a bit longer due to the store application process, but can also be publicly available from the date of sharing the store account access with our team.
- Huawei apps are replicated from Android apps. The store review process can take up to two weeks from submission.
- Can pal Video streamYour YouTube account can be integrated as a tab/screen in the app with the YouTube API credentials. All videos uploaded to the YouTube channel will then also feature in the Video tab via the same feed and can be played from the application.
- Is Training available for the backend toolsAbsolutely! Online training can be arranged with our Customer Success team at a fee. There are also free How to guides available on the Content Management System.
- Can pal accommodate multiple streams into the appYes, pal can integrate multiple streams into the app. If streaming from multiple locations, then a streaming device might be required for each location, which is plugged into the playout system.
- How much data is consumed when streaming on the appIn our app you can enjoy streaming for less than 14MB per hour.
